FAQ - Service Issues


What is the difference between “automatic” delivery and “will call”?
“Automatic” delivery means that an oil heat dealer will automatically determine when a customer needs fuel by using degree day monitoring. The customer does not need to place a call to the dealer for a delivery. The dealer will automatically deliver fuel on a regular basis and the customer is assured of never running out of fuel.

“Will-call” means that a customer will monitor their own consumption and “will call” the dealer when a delivery is needed.

How long does a tune-up take?
A complete professional tune-up generally takes from one to two hours. It typically includes a series of safety and operating tests and any needed adjustments. These include, among many others, testing the draft, the stack temperature, burner operation and system efficiency.

What is the reset button and why should I only press it once?
Primary controls have a reset button. This button allows the homeowner to restart the burner should a problem cause the unit to shut down. (For example, burners may need to be restarted after a power outage.) Pushing the reset button should get the burner running, but if the safety switch shuts the burner down again, the homeowner should call for service. Homeowners should NEVER push the reset button more than once because it might cause excess oil to be pumped into the combustion chamber. This will result in a lengthy and costly repair.

Who should service my heating unit?
The NORA Oilheat Technician Certification Program provides a national standard for Technician Training. It gives credibility and recognition to Master Technicians. It encourages Technicians to become perpetual students by requiring Continuing Education. It builds upon and supplements existing education programs. It gives oil heat companies who invest in education for their Technicians a way to differentiate themselves from those companies that do not. Currently, there are over 10,000 NORA certified technicians.

The diagnostic tools technicians use have also improved dramatically. Our new digital test equipment gives technicians the information they need to maximize a system’s safety, efficiency, and reliability.

Technicians have wireless communications and some have handheld computer terminals that allow them to access the main computer data bank to assist them in troubleshooting and speedy repair service.

© 2012 NC Petroleum & Convenience Marketers

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